Haringey CCG recently reviewed all the services that we commission for patients with musculoskeletal conditions, with the aim to change and improve how these services are provided in the future.
We wanted to understand:
- The full range of services that are currently provided
- How effective the different services are at meeting patients’ needs and what patients think of them
- What other areas are doing and whether there is any good practice which we could learn from.
We conducted surveys (online and in clinics) and run focus groups with people who have used the services. We also spoke to our engagement network to get their input and kept them updated on the progress made as a result of their feedback.