Picture, from left to right: Helena Revie, Receptionist; Berfin Osku, Chief Receptionist; Olga Swietochowska, Senior Reception Lead; Khawaja Raheel, Assistant Practice Manager / IT Lead; Dr Muhammed Akunjee, Lead Managing GP Partner
West Green Surgery in Tottenham has today received an outstanding rating from the Care Quality Commission (CQC) following their recent inspection visit in March 2019.
The CQC found the practice to be providing an overall outstanding service, particularly in the responsive and well-led domains that it assesses.
The surgery, which is located in one of the more deprived areas of Haringey, has won multiple awards over the years, including a recent innovation award from the Royal College of GPs for the development of an automated communication system which supports patients to manage their diabetes and chronic diseases more effectively.
West Green Surgery is led by brothers Dr Muhammed Akunjee and Dr Nazmul Akunjee and looks after 15,000 patients. The Akunjee brothers took over the practice from their father in 2012, having grown up in the flat above the surgery’s premises.
Dr Muhammed Akunjee, Partner at West Green Surgery, said: “For the CQC to recognise that West Green Surgery is providing an outstanding service to our patients is a great honour for all the staff at the surgery. It acknowledges and recognises the immense hard work that all of our staff do, going the extra mile to try and give the best possible service for our patients. The recognition is even more pertinent because West Green Surgery is located in an area of high deprivation.
“It is also a proud day for Haringey CCG, and I would like to express my gratitude to Dr Peter Christian, Chair of Haringey CCG, for his continual support and encouragement.”
Dr Peter Christian, Chair of Haringey Clinical Commissioning Group (CCG), said: “This is fantastic news for everyone at the surgery and for all of its patients. As a GP myself, I understand the sheer hard work from every single person in the practice that will have contributed to this success, and I want to congratulate Muhammed, Nazmul and their team for this very well deserved recognition from the Care Quality Commission. To have the first ‘outstanding’ practice in the whole of North Central London in our borough is really exciting.
“As a CCG, our aim is that everyone who lives in Haringey is able to access the best quality primary care and we are currently supporting our practices to work together in networks so that they can offer more services to patients and share best practice between them.”
In their inspection report, The Care Quality Commission said:
"We rated the practice as outstanding for providing responsive services because:
- Services were tailored to meet the needs of individual patients. They were delivered in a flexible way that ensured choice and continuity of care.
- There were innovative approaches to providing integrated person-centred care.
“We rated the practice as outstanding for providing well-led services because:
- The culture of the practice and the way it was led drove the delivery and improvement of high-quality, person-centred care.
- Governance systems were supported by innovative solutions to ensure priorities were achieved.”
The inspection report is available on the CQC's website.