NHS 111


111 is a free NHS phone number to call when you need medical help fast, but it’s not an emergency. So if you’re unsure about where to go, ring 111. They’ll assess you and advise you on where you should go to get the best treatment for your condition. The service operates 24 hours a day, 7 days a week, 365 days a year. Calls to 111 are free, including from mobiles. NHS 111 replaced NHS Direct.

For more information, including leaflets about NHS 111 in different languages, please visit the NHS Choices website

Typetalk or Textphone

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.  Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A typetalk relay assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer.

Translation service

There is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.

Sign language

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.  You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.

Patient complaints and feedback about NHS 111

Most of the time, when you contact the 111 service you will be speaking to London Central & West Unscheduled Care Collaborative (LCW - the provider of the 111 service in Haringey). Therefore, if you have a complaint or feedback about NHS 111, please share it with LCW via the contact details below:

  • Tel: 020 8962 7713
  • Email: LCW111@nhs.net  
  • Post: LCW, St Charles Centre for Health and Wellbeing, Exmoor Street, London W10 6DZ

If LCW did not handle your call they will seek your consent to pass your concerns onto the correct service.



Last updated: 05/10/2017